• Home
  • Training
  • Public Upset Coaching
  • Disarming Anger
  • Bio
  • Blog
  • Compassion@Work
  • Contact
MANAGING UPSET®

The "Public Apology Fail" Blog
Because everyone can learn from public mistakes

United Airlines

8/15/2017

1 Comment

 


​Too Little, Too Late


We have all seen the footage of aviation security officers dragging Dr. David Dao, in a forcible and degrading manner, off United Express Flight 3411, resulting in the doctor suffering a head injury, a broken nose, and two lost teeth—in front of the entire world. In the age of instantly viral videos, CEO Oscar Munoz needed to offer a swift, effective apology to preserve United's reputation and keep customers from fleeing to competitors. He failed.
READ MORE
1 Comment
Alex Mosleys link
10/10/2024 09:03:14 pm

Apppreciate you blogging this

Reply



Leave a Reply.

     

    All articles written by Jason Sackett, PCC, LCSW, CEAP.

    Archives

    June 2018
    March 2018
    January 2018
    November 2017
    August 2017
    June 2017

    START MANAGING UPSET TODAY
Powered by Create your own unique website with customizable templates.
  • Home
  • Training
  • Public Upset Coaching
  • Disarming Anger
  • Bio
  • Blog
  • Compassion@Work
  • Contact