Managing Upset® is a comprehensive business training and coaching program that transforms professionals and organizations into masters over conflict, leading them to become more resilient against complaint-related losses, be perceived more positively, and build stronger workplace relationships and a more compassionate culture.
Managing Upset empowers professionals to deal with complaints, grievances, incivility, hostility, and any strong emotion that negatively impacts the workplace. It is essential for handling situations with potential to develop into legal claims, and for public/ viral incidents that severely damage brand image and company reputation.
Managing Upset empowers professionals to deal with complaints, grievances, incivility, hostility, and any strong emotion that negatively impacts the workplace. It is essential for handling situations with potential to develop into legal claims, and for public/ viral incidents that severely damage brand image and company reputation.